Cancellation & No-Show Policy

When you book an appointment with us, that time is set aside for you and last minute cancellations and missed appointments prevent us from accommodating other patients. Please understand that our Doctors and Therapists only get paid if they deliver a service.

Covid-19 cancellations are forgiven without question and re-booking will require a negative Covid test result or a booking 14 days later.

If an emergency arises, please let us know as soon as possible so that we may treat your specific circumstance with personal attention. We understand that there are some circumstances that happen out of your control.

Cancellations made without 24 hours notice or missed appointments will result in a charge for the full appointment fee and are not eligible for an insurance receipt.

If you are unable to reach us to cancel your appointment, please leave us a voicemail or send us an email at info@millviewintegratedhealth.com. If you have done so within 24 hours of your appointment, you will not be charged a missed appointment fee.